Belizo renders a warranty that applies to the structural frame for three years against rusting. It also guarantees chrome finish for 12 months. It only covers defects in manufacturing that weaken the product's structure or limit its usability. The warranty applies to problems caused by material deficiencies or manufacturing defects. A number of exceptions apply:
- This warranty is not transferable; only the original buyer of a product may request warranty service.
- Warranty is only valid for residential use (Non-Commercial). Commercial use or use outside of the Contingent U.S. automatically voids warranty.
- The warranty will be canceled if merchandise isn't maintained or used properly.
- The same is true if anyone modifies the furniture, damages it during assembly or uses it outside of the home. We will not replace items that appear slightly different from the product images on our website.
- The warranty doesn't cover fading, normal aging.
- Natural disasters or accidental damage will ot be covered under this warranty.
Warranty Claim Process:
- A Claim form needs to be submitted online to start the Warranty process. Please include: Name, Phone number, Order number as shown on your Belizo Invoice, and a brief description of your claim.
- The items need to be returned to Belizo’s Warehouse for a claim with the Manufacturer and proper inspection, in order to receive solution or compensation at the claimants discretion. Please also include your Claim form in the package.
Belizo normally replaces warranted merchandise with identical products. Nonetheless, we may provide an equivalent item of the same value if the original product is no longer available. We can also choose to supply a partial refund at our discretion. The warranty does not compensate customers for any type of incidental, indirect loss or acts of Nature. Belizo agents and staff do not have authority to expand or enhance the benefits of this warranty.
The warranty covers first time shipping fee of replacement items. After the initial warranty claim or the after the first initial year after purchase/ receipt of items, the shipping will have a fee.